Finances & Fees
Collaborative, transparent care
We know that unexpected veterinary care, especially emergency or urgent treatment, can be stressful both emotionally and financially.
At PET 24/7, we’re committed to clear, respectful communication about costs so you can make informed decisions that are right for your pet and your family.
How our fees work
When you visit Pet 24/7
An Emergency consultation fee applies for every patient we examine, this covers the veterinarian’s assessment and initial review of your pet.
This is a flat fee of $160, 24 hours a day/7 days a week, including public holidays.
Urgent Care consultations are $150, available from 8am - 5pm, 7 days a week for non-life threatening illnesses and injuries. Our team will provide guidance about which service is appropriate for your pet.
If your pet requires treatment, diagnostics, or hospitalisation, we’ll discuss the treatment plan with you and provide an estimated cost before proceeding, always.
Because we operate a fully equipped, 24/7 urgent and emergency facility, our fees reflect:
Around-the-clock staffing by skilled Veterinarians and Veterinary Nurses
Advanced diagnostic and monitoring equipment
Critical Care resources and specialised support
Hospital facilities maintained to the highest standards
Veterinary care in Australia isn’t subsidised the way human healthcare often is, which means clinics and hospitals must generate all operating costs through fees.
This includes staff wage costs, technology, medicine, consumables and infrastructure.
Your decisions come first
You will always be the one to make decisions about your pet’s care. We aim to work with you, you are part of your pet’s treatment team.
Before any major treatment or ongoing hospital care:
We’ll explain the treatment options & provide a clear estimate
We’ll discuss potential risks, benefits and alternatives
If there are unexpected findings, we’ll talk with you before proceeding whenever possible
Payment & Support Options
We accept a range of payment options, including cash, EFTPOS, credit cards and third-party veterinary financing options such as VetPay, as well as assistance navigating pet insurance claims.
We understand that unexpected situations happen, and we’re here to support you through them.
Pet Insurance
Having pet insurance can provide peace of mind and reduce out-of-pocket expenses in serious or complex cases. While most insurers require bills to be paid upfront before reimbursement, we’re happy to assist by providing the documentation you need for your claim.
Some Pet Insurance companies are supported by GAP Only Pet Insurance, we work directly with GAP to ensure a seamless client and patient experience for you and will lodge these insurance claims directly with the providers.
